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ICR 2 Version 1.0.1 Upgrade Policy (from Sierra Support)

3 posts by 3 people · 16 Jul 1996 - 17 Jul 1996

Robert Unok 16 Jul 1996#326348
OK folks- here is the word I got back from Sierra Tech support in regrards to upgrades for the 1.0 version. Does anyone know what their address is? ------------------------------- Sent: Monday, July 15, 1996 2:06 PM To: Robert Unoki Subject: WWW TS RO>Sierra On-Line Customer Technical Support Response RO>-------------------------------------------------- RO>Name = Robert Unoki RO>Phone = 206-703-3635 (snip all my personal info) RO>--------------------------------------------------- RO> RO>Is there an upgrade offer for Indy Car Racing 2 version 1.0 to RO>the latest Win95/Mac/Dos version? RO> RO>Thanks Our upgrade policy for Indycar 2/DOS to the Windows 95 version: Your may upgrade by sending in your floppy disks or cd rom and a check/money order or credit card number. The price of the upgrade/replacement will be $15. There is no additional charge for shipping and handling. The upgrade/replacement will be sent to you by US Postal Service. If you wish to receive faster delivery, you need to pay the cost of shipping via the alternate method. ie., if you wish to receive the CD within next two days, there would be charged $5.75 for Airborne Express delivery (bringing the total upgrade price to $20.75). If you wish to upgrade within the 30 day no-risk return period, there will be a $5.00 charge for shipping and handling. If you wish expedited shipping methods must pay for that service; ie., $5.75 for Airborne Express (the total price in this instance would be $10.75). Conditions: 1. We must get the original disks back from you; photocopies are not acceptable. 2. The default method of shipping will be US Postal Service. Expedited shipping is charged at the current rate for that service. 3. You will be sent the following: CD in jewel case and any specific doco (if applicable). Let me know if you have other questions. Thanks Jason/SierraTech -- My comments and views in no way represent those of Microsoft. To all you locals out there - HAWAII NO KA OI !!!!
Well boys, I think we've been taken. There's no way I'm dishing out another $20+ US. to get something that I already paid for. And, that's the DOS version. Ever since they anounced the WIN'95 version, they've always said free upgrade. Free, come on. I'll call it free if Sierra pays the shipping charges. KLC.
: Well boys, I think we've been taken. There's no way I'm dishing out another : $20+ US. to get something that I already paid for. And, that's the DOS : version. Ever since they anounced the WIN'95 version, they've always said : free upgrade. Free, come on. I'll call it free if Sierra pays the shipping : charges. If you want the right people to hear your message, the following people should receive a civil letter addressing your/our concerns: Kenneth A. Williams (CEO) Michael Brochu (CFO Ex VP) Alan J Higginson (Ex VP Sales) Derrick Chasen (VP) Send mail to the above at the following address: Sierra On-Line, Inc. 3380 146th Place SE Ste 300 Bellevue, WA 98007-6472 Or call (206) 649-9800 to voice your concern. -- **************************** Michael E. Carver ************************* Upside out, or inside down...False alarm the only game in town. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./. [- < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=

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