TSW,--STAY AWAY!!!!

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> I've totally had it with this company (Thomas Enterprises) if it is indeed > a REAL company. First it took me 7 months to get my wheel when it was said > to be on the way every month. I get the damn thing THEN a few months go by > and my pedal pots go out. I get new pots after having to mail Trevor > Thomas about 3 times. I install my pedal pots, and tell him it works and > in the same email I tell Trevor that my steering pot is going out. That > was 2 months or MORE ago and no Sterring pot yet. He said he'd send them > out when he got them. I mailed him a while ago and said they just came in. > Now that was about 4 days ago. He said he'd send it out, yet to see it. > Hmmmm, sounds familiar. Now I don't care how small the company is. What > the hell is the guarantee worth if you don't get replacement parts in a > timely fashion. I go back to my original observation, THIS COMPANY HAS > THE, THE WORST COSTUMER RELATIONS that I have ever had the displeasure of > having to deal with. I have got at least 8 DNF's on hawaii JUST from the > wheel pot. 3 of them I was leading!! I don't care who sees this. I am > FED up with this!!. I will no longer do any business with TSW, now or in > the future. > -- > Sean Higgins > http://home.sprintmail.com/~higgy/ [address restored]

My experiences with TSW and Thomas is different. I always got the parts I needed when I asked for it. I feel the wheel is very good, but its time saving to learn to service it yourself. I now purchase my pots etc. in a local electronic store. Thomas web site provides with good explenations about the changing of pots etc. I have spare pots handy, so a pot change takes about 10 min. A german called Hartmut runs a european tsw service senter, I bought a electronic cleaner spara from him. It was very good, now I havent changed my pots for several months. The spray is made by Phillips. Andreas

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> I've totally had it with this company (Thomas Enterprises) if it is > indeed > a REAL company. First it took me 7 months to get my wheel when it was > said > to be on the way every month. I get the damn thing THEN a few months > go by > and my pedal pots go out. I get new pots after having to mail Trevor > Thomas about 3 times. I install my pedal pots, and tell him it works > and > in the same email I tell Trevor that my steering pot is going out. > That > was 2 months or MORE ago and no Sterring pot yet. He said he'd send > them > out when he got them. I mailed him a while ago and said they just > came in. > Now that was about 4 days ago. He said he'd send it out, yet to see > it. > Hmmmm, sounds familiar. Now I don't care how small the company is. > What > the hell is the guarantee worth if you don't get replacement parts in > a > timely fashion. I go back to my original observation, THIS COMPANY > HAS > THE, THE WORST COSTUMER RELATIONS that I have ever had the displeasure > of > having to deal with. I have got at least 8 DNF's on hawaii JUST from > the > wheel pot. 3 of them I was leading!! I don't care who sees this. I > am > FED up with this!!. I will no longer do any business with TSW, now or > in > the future. > -- > Sean Higgins > http://www.teleport.com/~higgy/

Hi Sean, Sorry to hear you are having trouble with your TSW 'pots'......it is annoying when the pots give up on any wheel/pedal assm. It is unfortunately the weak point of most designs....I have a very high quality all metal home-brew system using 'MIL' spec pots.....and have had to change them after 18 months of fairly heavy use......I did purchase about a dozen of these at a radio/electronic surplus sale....so I have plenty of spares! Thats the trick Sean...get some spares in. Would you race a REAL car without taking a few spares? I have only heard good of TSW, so I am sure once you have calmed down....you will perhaps have second thoughts on your comments! My hat goes of to any company that manufactures sym wheel/pedals.....beleive me, after building my proto-type....I gave up on the idea of mass producing them for general sale! The answer = GET SOME SPARES and learn how to fit them. Jammer (UK)

That may be the problem. Instead of spending 1.79 for a cheap pot get a good one. Just my opinion.

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>>> I've totally had it with this company (Thomas Enterprises) if it is >>> indeed >>> a REAL company. First it took me 7 months to get my wheel when it was >>> said >>> to be on the way every month. I get the damn thing THEN a few months >>> go by >>> and my pedal pots go out. I get new pots after having to mail Trevor >>> Thomas about 3 times. I install my pedal pots, and tell him it works >Quit whining and go to Radio Shack and get some pots for $1.79 each. >Cut off the end, stick 'em in and go racing. I've had a Thomas wheel >since the very first batch and NOTHING has broken except for the pots >wearing out. The man is sincere and hard working. With the attitude >that you have, I would have told you to take your business elseware. >Who needs your grief? >Jeff Haas >Happy TSW owner since THE BEGINNING

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>> I've totally had it with this company (Thomas Enterprises) if it is >> indeed >> a REAL company. First it took me 7 months to get my wheel when it was >> said >> to be on the way every month. I get the damn thing THEN a few months >> go by >> and my pedal pots go out. I get new pots after having to mail Trevor >> Thomas about 3 times. I install my pedal pots, and tell him it works

Quit whining and go to Radio Shack and get some pots for $1.79 each. Cut off the end, stick 'em in and go racing. I've had a Thomas wheel since the very first batch and NOTHING has broken except for the pots wearing out. The man is sincere and hard working. With the attitude that you have, I would have told you to take your business elseware. Who needs your grief? Jeff Haas Happy TSW owner since THE BEGINNING

I'm not selling it I'm redoing it to my liking. -- Sean Higgins http://www.teleport.com/~higgy/ > <snip> > >>I have got at least 8 DNF's on hawaii JUST from > >> the > >> wheel pot. 3 of them I was leading!! I will no longer do any business with TSW, now or